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Privacy Policy

Last Updated 23 September 2024

At TwentyTesters.com, we are deeply committed to protecting the privacy and security of our customers. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the measures we take to ensure that your data is handled with the utmost confidentiality. 

1. Information We Collect

  • User Data: When you interact with our platform, we collect certain information, such as your IP address, to enhance your user experience and improve our services. This data is used solely for internal purposes, such as performance analysis and platform optimization. 
  • Non-Personally Identifiable Information (Non-PII): We explicitly do not collect or store any Personally Identifiable Information (PII) from our customers. The information we collect is anonymized and used strictly to improve the functionality and security of our services.

2. Secure Payment Processing

  • Third-Party Payment Gateway: For payment processing, TwentyTesters.com uses a third-party payment gateway. While we do not store any payment information on our servers, please be aware that certain details may be collected by the payment processor for the purposes of transaction processing. We ensure that this third-party provider adheres to stringent privacy and security standards, and we do not have access to your sensitive payment information.  
  • Privacy Assurance: Any information shared during the payment process is handled with the highest level of security. We do not store or process any payment details on our platform, ensuring that your financial information remains private and secure.

3. Secure Communication

  • In-Built Secure Chat Platform: TwentyTesters.com provides a secure chat platform where customers can share credentials and other sensitive information with their dedicated QA engineer. This information is encrypted and accessible only to the specific QA engineer assigned to your project. No one else, including other employees or third parties, can access this secure communication.   
  • Confidentiality: We guarantee that all information shared with us, whether through the secure chat platform or other means, is handled with the highest level of confidentiality. Our dedicated QA engineers are bound by strict confidentiality agreements to protect your information. 

4. Data Security

  • Protection Measures: We employ robust security measures to protect the information we collect and ensure that it remains secure from unauthorized access, alteration, or disclosure. Our security protocols are regularly updated to keep pace with the latest industry standards.   
  • Access Control: Access to any information shared with TwentyTesters.com is strictly limited to authorized personnel who need it to perform their job duties. This includes the dedicated QA engineers assigned to your project and no one else.

5. Use of Collected Information

  • Internal Use: The non-personally identifiable information we collect is used solely for internal purposes, such as improving our services, analyzing platform performance, and enhancing user experience. This data is not shared with any third parties for marketing or other external purposes.  
  • Customer Support: Any information shared through our secure chat platform or during the testing process is used exclusively to provide the services requested by our customers and to ensure the success of your software application.

6. Customer Rights

  • Transparency: We are committed to transparency regarding how your information is used and protected. If you have any questions or concerns about our privacy practices, we encourage you to contact us..  
  • Data Requests: Although we do not store PII, if you wish to inquire about the data we do collect or request its deletion, please reach out to us, and we will promptly address your concerns.

7. Commitment to Confidentiality

At TwentyTesters.com, we understand the importance of confidentiality and the trust our customers place in us. We are dedicated to maintaining that trust by safeguarding your information with the highest level of care and ensuring that all data is used solely for the purpose of delivering exceptional QA services.